Frequently Asked Questions
Everything you need to know about your Aromatix experience.
What is the shelf life of your beauty products?
Most of our products have a shelf life of 12 to 24 months. You can find the specific 'Period After Opening' (PAO) symbol on each individual bottle or jar.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and are calculated at checkout.
Are your products cruelty-free and vegan?
Absolutely. Aromatix Shop is committed to ethical beauty; we never test on animals, and 100% of our current product line is vegan-friendly.
What is your return policy for opened items?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it for a store credit or exchange, even if it has been lightly used.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.